Payment Policy

About Credit/Debit Card

As part of this policy, customers may pay with Visa, Mastercard, Maestro, American Express, JCB, Diners Club, or Discover. As a service commitment, available card methods appear in the secure payment step before confirmation.

Payment Processing

Where applicable, every store price and transaction total is presented in USD. As part of this policy, an authorization hold or verification request may appear before final capture, depending on the issuer and processor.

Security and Failed Payments

Under this standard, sensitive card data is processed by approved payment services used at checkout. For eligible requests, a declined or incomplete payment does not create a confirmed order; customers should verify details or contact the issuer before trying again.

Tax and Refund Treatment

In practical terms, applicable Taxes are assessed according to law, and no blanket tax exemption is offered. As a service commitment, a refund approved under the Refund Policy is sent to the original payment method within 5–10 business days.

Customer Contact Details

Business name: hexclad
Brand/store name: hexclad
Phone: (769) 226-1585
Physical and return address: 848 Beach Blvd, Biloxi, Mississippi 39530, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: Support@hexclden.shop