Refund Policy

Returns and Exchanges

In practical terms, customers may ask hexclad for an eligible no-reason return or exchange during the 30-day period following receipt. For customer assurance, return eligibility is assessed from the product condition, included parts, and purchase record.

How Resolution Works

For clarity, contact customer service with the order details before sending a return so that eligibility and routing can be confirmed. As part of this policy, once the return is approved, allow 5–10 business days for funds to be sent back to the original payment method.

No-Reason Return Exclusions

In keeping with our published standards, we cannot accept a convenience return for customized goods, clearance or Final Sale items, gift cards, or opened intimate or hygiene-sensitive goods. Under this standard, a listed exclusion never removes remedies that apply to damaged, defective, incorrect, or missing merchandise.

Who Pays Return Shipping

In keeping with our published standards, for an approved no-reason return or exchange, return shipping is paid by the merchant. Consistent with these terms, the merchant also pays return shipping when an item is damaged, defective, incorrect, or missing from the shipment.

Cancellations and Return Location

To keep expectations transparent, contact us promptly to cancel before shipment; once shipped, the Refund Policy governs the request. In keeping with our published standards, returns use 848 Beach Blvd, Biloxi, Mississippi 39530, United States by default, subject to any different authorized address supplied for the specific request.

Merchant and Contact Details

Business name: hexclad
Brand/store name: hexclad
Physical and return address: 848 Beach Blvd, Biloxi, Mississippi 39530, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: Support@hexclden.shop
Phone: (769) 226-1585