Shipping Policy

United States Delivery

For customer assurance, hexclad ships orders only to valid addresses within the United States. Consistent with these terms, we provide free standard shipping for all orders delivered in the United States.

Order Timeline

Where applicable, orders are normally processed within 1–2 business days before dispatch. Where applicable, the expected transportation window is 4–6 business days once dispatch occurs.

Tracking Information

As part of this policy, customers receive shipment tracking details after dispatch. In keeping with our published standards, delivery estimates can be affected by carrier operations, weather, incorrect addresses, or events beyond reasonable control.

Customer Responsibilities

In practical terms, customers should review the complete shipping address before checkout and contact support promptly if a correction is needed. To keep expectations transparent, an order may be cancelled before shipment, but after shipment any return is managed under the Refund Policy.

Business Information

Business name: hexclad
Brand/store name: hexclad
Phone: (769) 226-1585
Physical and return address: 848 Beach Blvd, Biloxi, Mississippi 39530, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: Support@hexclden.shop